Mapel Boutique logo

Frequently Asked Questions

This is a list of our most Frequently Asked Questions.

Where is Mapel Boutique located?

Mapel Boutique has four Oregon storefront locations - three in the Portland, Oregon metro areas of Lake Oswego, West Linn, Bethany Village and the fourth in Vancouver/Camas, Washington. Our Lake Oswego location is in Lake View Village next to Sur La Table, in West Linn you'll find us just a few doors down from the Safeway on Salamo Road, Bethany Village we're just one door down from QFC and in Vancouver/Camas in the Riverstone Marketplace across from QFC.

Lake Oswego - Lake View Village

390 N State Street Suite 124
Lake Oswego, OR 97034
503.344.4573

West Linn
21150 Salamo Rd
West Linn, OR 97068
503.305.6785

Bethany Village
4768 NW Bethany C8
Portland, OR 97229
503.430.81121

Vancouver/Camas 3415 SE 192nd Ave, Suite 110 Vancouver/Camas, WA 98683 360.597.3316

What are Mapel's return and exchange policies?

Mapel Boutique wants to ensure you are satisfied with your purchase.

An original or gift receipt is required for ALL returns or exchanges. Full price products purchased in-store or online may be returned within 10 days of purchase/delivery. Return tender will be as per original form of payment (cash, credit, gift, etc.). 

In-store or online purchases of full price product that have exceeded 10 days, but are returned within 30 days will be issued store credit in the same amount. Store credit does not expire and can be used at any locations. Online returns will be issued a promotion code that can be redeemed online or in store in the full amount of product purchased.

All items being returned/exchanged must be in new/unworn, with tags attached condition.

For online Merchandise Returns or Exchanges we ask that you return your items to boutique address:

Mapel Boutique
390 N State Street, Suite 124

Lake Oswego, OR 97034

Upon receipt of your return (with the original receipt) a customer service representative will contact you to issue money or store credit back

For online exchanges a return label can be requested by emailing info@shopmapel.com with the details of what product you are returning and what product/size you’d like to receive in exchange.

All Sale items are FINAL SALE.

What methods of payment does Mapel accept?

We accept all major credit cards including VISA, Mastercard, AMEX, Discover and Apple Pay. In addition we accept Pay Pal online.

What are Mapel's shipping charges?

For our local customers in Lake Oswego, West Linn, Wilsonville, Tigard, Tualatin, Beaverton, Portland, Camas and Vancouver any orders placed by 2pm will receive complimentary SAME DAY or NEXT DAY delivery.  If you would prefer to pick your order up in store (curbside pick up is available at all locations) or to have your order shipped, please leave those instructions in the Special Instructions field when placing your order. 

Mapel Boutique will also pick up returns or provide exchanges to those same local delivery areas.  To request a return/exchange pick up please text of call our Marke stylist line at 971-808-8650.  

For our customers outside of the free delivery area Mapel offers FREE First Class and Priority Ground Shipping.  When available a tracking number will be supplied. 

What are Mapel's store hours?

Please refer to Mapel Boutique’s Instagram and/or Facebook pages @mapelboutique for the most up to date information.

What kind of personal shopping services does Mapel Boutique offer?

At Mapel Boutique you have the choice of scheduling a personal styling appointment in-store or via our remote shopping experience, Marke, by Mapel Boutique. In-store or remote styling appointments may be made by text or by calling 971-808-8650 or by emailing stylist@mapelboutique.com.

Marke, by Mapel Boutique, is the shopping experience you didn't know you were missing. With an expert team of personal stylists, we bring the boutique shopping experience conveniently to you. Whether it's at the office, in the school pick up line, or while making dinner, an appointment with Marke fits into your busy lifestyle.

Using FaceTime, text, email and phone communication, we're available when you need to shop for that upcoming interview, vacation or special event. Marke is also available anytime you just need a wardrobe refresh or advice on how to style your current closet.

To learn more about Marke and the personalized services we offer, email us at stylist@mapelboutique.com or call/text us at 971-808-8650.

What is Mapel Boutique’s ‘Give Back’ program?

At Mapel Boutique community is a priority and we strive to serve our local community by offering our Mapel Gives Back program. We invite you to book a private shopping event to raise funds for your non-profit group. We’ll provide drinks and snacks and the best part is that 20% of all sales from the event will be donated to your organization!

You can book your event by emailing info@shopmapel.com and include the following information:

  • Name of your group
  • Location preference (Lake Oswego, West Linn or Bethany Village)
  • Desired dates or timeframe
  • Estimated attendance