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Frequently Asked Questions

This is a list of our most Frequently Asked Questions.

Where is Mapel Boutique located?

Mapel Boutique has three Oregon storefront locations – Lake Oswego (opening September 2019), West Linn and Bethany Village. Our Lake Oswego location is in Lake View Village next to Sur La Table, in West Linn you’ll find us just few doors down from the Safeway on Salamo Road and at Bethany village we’re one door down from QFC. 

Lake Oswego - Lake View Village
390 N State Street, Suite 124
Lake Oswego, OR 97034

West Linn
21150 Salamo Rd
West Linn, OR 97068
503.305.6785

Bethany Village
4768 NW Bethany C8
Portland, OR 97229
503.430.81121

What are Mapel's return and exchange policies?

Mapel Boutique wants to ensure you are satisfied with your purchase.

An original or gift receipt is required for ALL returns or exchanges. Full price products purchased in-store or online may be returned within 10 days of purchase/delivery. Return tender will be as per original form of payment (cash, credit, gift, etc.). 

In-store or online purchases of full price product that have exceeded 10 days, but are returned within 30 days will be issued store credit in the same amount. Store credit does not expire and can be used at any locations. Online returns will be issued a promotion code that can be redeemed online or in store in the full amount of product purchased.

All items being returned/exchanged must be in new/unworn, with tags attached condition.

For online Merchandise Returns or Exchanges we ask that you return your items to boutique address:

Mapel Boutique
390 N State Street, Suite 124

Lake Oswego, OR 97034

Upon receipt of your return (with the original receipt) a customer service representative will contact you to issue money or store credit back

For online exchanges a return label can be requested by emailing info@shopmapel.com with the details of what product you are returning and what product/size you’d like to receive in exchange.

All Sale items are FINAL SALE.

What methods of payment does Mapel accept?

We accept all major credit cards including VISA, Mastercard, AMEX, Discover and Apple Pay. In addition we accept Pay Pal online.

What are Mapel's shipping charges?

Mapel offers FREE Priority Ground Shipping for all orders within the continental U.S. that are $75+. Orders that do not meet the threshold will incur $8 shipping charge. Web orders will be shipped within 3 business days of receipt.

Based on order weight and size it will either be shipped in a priority box or a hand labeled manila envelope. When available a tracking number will be supplied.

Same day delivery may be available in the Portland Metro area for a $25 charge.

What are Mapel's store hours?

Hours are subject to change and will be updated seasonally.

Lake Oswego
Mon-Sat: 10am - 8pm
Sun: 11am - 6pm

West Linn:
Mon-Sat: 10am - 8pm
Sun: 11am - 6pm

Bethany Village:
Mon-Sat: 10am – 8pm
Sun: 11am – 6pm

What kind of personal shopping services does Mapel Boutique offer?

At Mapel Boutique you have the choice of scheduling a personal styling appointment in-store or via our remote shopping experience, Marke, by Mapel Boutique. In-store or remote styling appointments may be made by text or by calling 971-808-8650 or by emailing stylist@mapelboutique.com.

Marke, by Mapel Boutique, is the shopping experience you didn't know you were missing. With an expert team of personal stylists, we bring the boutique shopping experience conveniently to you. Whether it's at the office, in the school pick up line, or while making dinner, an appointment with Marke fits into your busy lifestyle.

Using FaceTime, text, email and phone communication, we're available when you need to shop for that upcoming interview, vacation or special event. Marke is also available anytime you just need a wardrobe refresh or advice on how to style your current closet.

To learn more about Marke and the personalized services we offer, email us at stylist@mapelboutique.com or call/text us at 971-808-8650.

What is Mapel Boutique’s ‘Give Back’ program?

At Mapel Boutique community is a priority and we strive to serve our local community by offering our Mapel Gives Back program. We invite you to book a private shopping event to raise funds for your non-profit group. We’ll provide drinks and snacks and the best part is that 20% of all sales from the event will be donated to your organization!

You can book your event by emailing info@shopmapel.com and include the following information:

  • Name of your group
  • Location preference (Lake Oswego (opening September 2019), West Linn or Bethany Village)
  • Desired dates or timeframe
  • Estimated attendance